Rodeo Hard Gear

RETURN POLICY & INSTRUCTIONS

All returns must be postmarked within 30 days from the original delivery date of your order. Item(s) must be unworn, unaltered and in resalable condition with all tags attached, You must include your return invoice for a proper return to be processed. Packages postmarked after 30 days will not be accepted, and returned back to the customer at their expense. The customer is responsible for returning their package and paying any fees that may apply, please see our return address below. You are eligible for all credit options, if an exchange is chosen we will bill your original payment method for additional shipping fees.

RESTOCKING FEE

All items that pass the return authorization, excluding exchanges, will be charged a 15% restocking fee. Including any other fees that may apply according to our discretion and will be billed to your original payment method. 

INTERNATIONAL RETURNS

Please reference the text above.

PROBLEM/ DAMAGED/ WORN ITEMS

We will not accept a return if tags are missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, missing pieces, cigarette smoke, perfume, animal or human hair, mud/dirt stains, tears, cracks, etc. These returns will be sent back to you at your cost or charged a $25 cleaning fee at our discretion. We will not accept any helmets with cracks, missing screws/straps, or pieces. If you have received a damaged item or wrong item you must contact our customer service within 48 hours of receiving your order to receive a return authorization. If damaged or wrong items are sent back without the notification of our customer service department all possible restocking fees will apply.

CUSTOM ITEMS

All custom items are non-returnable for a refund, exchange, or store credit, with no exceptions. As they are a one-of-a-kind item and are not resaleable. 

FINAL SALE ITEMS

All items marked final sale at the time of purchase are final sale, meaning they are non-returnable for a refund, exchange or store credit, with no exceptions. Items that fall under this category are subject to change.

HAVE QUESTIONS?

Contact our Customer Service line.

Monday - Friday, 9:00am - 5:00pm MST

• Phone: (520)-682-5481
• Email: sales@rodeohardgear.com

Return Address:

Rodeo Hard Gear

11853 W Marana RD.

Marana, Arizona 85653

United States

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at nancycriss@yahoo.com.

 

Shipping
To return your product, you should mail your product to 11853 W Marana Rd, Marana AZ 85653, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.