Rowdy Rowels – Return, Exchange & Replacement Policy

Last updated: May 13, 2025

1) Standard Return Window

You may request a return within 30 days of delivery. To be eligible, items must be unused, unworn, unaltered, with all original tags attached and in the original packaging. A valid receipt or proof of purchase is required.

Return Authorization (RMA) required: Do not ship items back without written approval and an RMA from our team. Unauthorized returns will be refused and returned at the customer’s expense.

• Start a return: sales@rowdyrowels.com

• Return to: Rowdy Rowels, 9776 SW 72nd St, Lake Butler, FL 32054, United States

2) Fees, Labels & Shipping

• Restocking Fee: All approved returns (excluding exchanges) incur a 15% restocking fee. Additional fees (e.g., missing parts, excessive handling) may apply at our discretion.

• Shipping & Third-Party Charges: All refunds are issued less any non-recoverable third-party charges that are outside our control, including but not limited to outbound/return shipping, carrier surcharges, insurance, address-correction fees, return-to-sender fees, customs/duties, and brokerage charges. If your order qualified for free shipping, our actual outbound shipping cost may be deducted from any refund.

• Return Postage: Customers are responsible for return shipping unless the return is due to our error (wrong/defective item). Upon request, we can provide a prepaid label and deduct the cost from the refund, or you may ship back using an insured, trackable service.

Legal note: Where required by law (e.g., certain EU cooling-off returns), we will refund standard outbound delivery charges as mandated.

3) Exchanges

The fastest way to get what you want is to place a new order and request an RMA to return the original. Exchanges are not charged the 15% restocking fee; however, new outbound shipping will be billed to the original payment method.

4) Damages, Shortages & Transit Issues (Replacements Only)

Inspect your package immediately upon delivery.

• Report within 48 hours: If an item arrives damaged, tampered with, or your order is missing items, email sales@rowdyrowels.com within 48 hours of the carrier’s delivery scan.

• Provide documentation: Include photos of the outer box (all sides), shipping label, inner packaging, and the items/packing slip. Keep all packaging until your claim is resolved.

• Resolution: Upon verification, we will replace the affected item(s) at no charge. No refunds are issued for shortages, damage, loss, or misdelivery attributable to the carrier or transit issues.

• Lost/Misdelivered packages: We will assist with a carrier investigation/claim and replace items when appropriate. Refunds are not issued for carrier-related losses.

• If a replacement is unavailable, we may issue store credit at our discretion.

5) What You Can’t Return

The following are final sale / non-returnable and not eligible for refund, exchange, or store credit:

• Custom / personalized items and made-to-order goods

• Closeout / clearance and sale items

• Gift cards and digital goods

• Personal care items

• Items showing signs of wear, use, alteration, or damage (e.g., stains, odors, pet hair, makeup, deodorant marks, tears, cracks, missing parts)

• Helmets with cracked shells, missing screws/straps, or evidence of use

Returns that arrive soiled or used may be refused and returned to you at your expense or assessed a $25 cleaning fee at our discretion.

6) EU 14-Day Cooling-Off (EU Shipments Only)

For orders shipped into the European Union, consumers may cancel/return within 14 days of delivery for any reason. Items must be returned unused, with tags, in original packaging, with proof of purchase. Where required by law, we will refund the product price and standard outbound delivery; supplementary delivery options (e.g., expedited) and other third-party charges may not be refundable.

7) Refunds (For Eligible Returns Only)

Once received and inspected, we’ll email you the approval or denial of your refund. If approved, refunds are issued to the original payment method within 10 business days. Banks/card issuers may require additional time to post the credit.

• Refund net of third-party charges: As detailed in §2, refunds are issued less any non-recoverable third-party charges outside our control (e.g., shipping, carrier fees, duties/taxes, brokerage, insurance), except where prohibited by law.

• If it has been more than 15 business days since approval, contact sales@rowdyrowels.com.

8) International Returns

International customers are responsible for all return shipping, duties, taxes, and brokerage fees. We cannot refund duties/taxes. Mark returns as “Returned Goods” to minimize additional customs charges.

9) Refused / Undeliverable Packages

Refused, unclaimed, or undeliverable packages may be returned to us by the carrier. Upon receipt, we will deduct actual outbound shipping, applicable carrier fees, and the 15% restocking fee from any eligible refund.

10) Contact

Customer Service: Monday–Friday, 9:00 AM–5:00 PM MST
Phone: (352) 339-9331
Email: sales@rowdyrowels.com

Do not send your purchase back to the manufacturer. We reserve the right to modify this policy at any time. This policy does not limit any rights you may have under applicable consumer law.