We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@rowdyrowels.com. Please note that returns will need to be sent to the following address: Rowdy Rowels, 9776 SW 72nd St, Lake Butler FL 32054. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@rowdyrowels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for close-out products. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rowdyrowels.com.

Rowdy Rowels

RETURN POLICY & INSTRUCTIONS

All returns must be postmarked within 30 days from the original delivery date of your order. Item(s) must be unworn, unaltered and in resalable condition with all tags attached, You must include your return invoice for a proper return to be processed. Packages postmarked after 30 days will not be accepted, and returned back to the customer at their expense. The customer is responsible for returning their package and paying any fees that may apply, please see our return address below. You are eligible for all credit options, if an exchange is chosen we will bill your original payment method for additional shipping fees.

RESTOCKING FEE

All items that pass the return authorization, excluding exchanges, will be charged a 15% restocking fee. Including any other fees that may apply according to our discretion and will be billed to your original payment method. 

INTERNATIONAL RETURNS

Please reference the text above.

PROBLEM/ DAMAGED/ WORN ITEMS

We will not accept a return if tags are missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, missing pieces, cigarette smoke, perfume, animal or human hair, mud/dirt stains, tears, cracks, etc. These returns will be sent back to you at your cost or charged a $25 cleaning fee at our discretion. We will not accept any helmets with cracks, missing screws/straps, or pieces. If you have received a damaged item or wrong item you must contact our customer service within 48 hours of receiving your order to receive a return authorization. If damaged or wrong items are sent back without the notification of our customer service department all possible restocking fees will apply.

CUSTOM ITEMS

All custom items are non-returnable for a refund, exchange, or store credit, with no exceptions. As they are a one-of-a-kind item and are not resaleable. 

FINAL SALE ITEMS

All items marked final sale at the time of purchase are final sale, meaning they are non-returnable for a refund, exchange or store credit, with no exceptions. Items that fall under this category are subject to change.

HAVE QUESTIONS?

Contact our Customer Service line.

Monday - Friday, 9:00am - 5:00pm MST

• Phone: (520)-523-7440
• Email: sales@rowdyrowels.com

Return Address:

Rowdy Rowels, 9776 SW 72nd St, Lake Butler FL 32054. 

United States

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at nancycriss@yahoo.com.

Shipping 
To return your product, you should mail your product to Rowdy Rowels, 9776 SW 72nd St, Lake Butler FL 32054, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.